Good to know

The ABCs for a carefree holiday

The natural environment offers extraordinary sensations, and we want to help you enjoy your stay in the Valle dei Laghi. Here are a few facts and some information that is useful to know in advance. This way, you can start enjoying your stay from the very first moment.

Animals- your best friends
Dogs are welcome in our farmhouse. The supplement is €15 per night. In this regard, we would like to point out that they are not allowed in the breakfast room or in the swimming area. If you want to enjoy the water with your four-legged friend, we recommend the famous “Bau Beach” of the lakes of Garda, Terlago, Cavedine and Lagolo.

Arrival and departure
We are happy to welcome you between 4:00 and 7:00. On the day of departure, check- out time is by 10:00 am.

Bio-pool
From May to September, the bio-pool is open every day from 8:00 am to 7:00 pm.
We take this opportunity to point out that it is mandatory to take a shower before entering the water and that you should not contaminate it in any way, including the use of sunscreen before bathing.

Breakfast
A good day always starts in the morning! From 8:00 am to 10:00 am, you can savour organic delights, many of which are homemade and locally sourced.
Please let us know about any intolerances and / or allergies upon arrival so we can offer you tasty alternatives in line with your dietary needs.

Cancellation policy
Cancelling a stay is never pleasant. This is why we want our policy to be clear and transparent so that the procedure is as smooth as possible.
In case of cancellation within 14 days from the date of arrival, there is no penalty. Except in the months of July and August, during which the notice must be at least 21 days. Stays booked and cancelled after the abovementioned dates are not refundable.

Connection for Internet
A free internet network is available throughout the hotel. Log in to Qualiando HotSpot by providing your e-mail address.